Automated Messaging from Starfish
When instructors raise a tracking item within Starfish, a network of support is activated. When a flag is raised, for instance, a message is immediately generated and sent to the student’s New Paltz Outlook email. This automated message encourages students to take action based on the nature of the flag raised.
Below is a list of tracking items available to faculty to raise. This list includes manually raised tracking items which can be raised at any point in the semester, and tracking items that are affiliated with the Enrollment Census/Early Alert Progress Surveys. Click each tracking item to view the automated message sent to students when the flag is raised.
Manually Raised Tracking Items
Description: This should be raised when a student has not turned in assignments or has developed a habit of turning them in late.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Missing/Late Assignments flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
-
- Communicate directly with your instructor. Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor. Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
-
-
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
-
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
Description: This should be raised when it is noticed that a student is at risk of failing the class if performance continues and the student does not make significant changes to improve. A high priority flag with instructor comments required to inform the most effective intervention.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the In Danger of Failing flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
-
- Communicate directly with your instructor. Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor. Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
-
-
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
-
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
Description: This should be raised when a student has not performed well on tests, major quizzes, and/or assignments and it is having a significant impact on their overall course grade.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Low Quiz/Test/Assignment Scores flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
-
- Communicate directly with your instructor. Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor. Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
-
-
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
-
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
Description: This should be raised when it is noticed that a student is frequently missing class sessions, not accessing online course content regularly, or is frequently tardy. In addition, the student has not provided a valid reason for absences or has not been in communication with the professor at all.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Attendance Concern/Low or infrequent access of online course content flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
-
- Communicate directly with your instructor. Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor. Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
-
-
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
-
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
Description: This should be raised when you notice the student could benefit from additional academic support outside the classroom.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, Center for Student Success, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
Did you know that students who utilize academic support services on campus are more likely to be successful at New Paltz?
[Instructor] believes you could benefit from meeting with Academic Support Staff. Support staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Instructor comments: [comments instructor provided when raising the flag]
We believe in your success!
Description: Raise this flag for students who could benefit from CSS support services (subject tutoring, peer advisors, writing consultants, etc.)
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, the Center for Student Success
Messaging:
Dear [Student Name],
[Instructor Name] believes you could benefit from utilizing one or more of the resources available to you at the Center for Student Success. Support Staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Check out their website to learn more about the Center for Student Success and their peer-to-peer support opportunities.
Instructor Comments: [comments instructor provided when raising the flag]
Description: Raise this flag for students who could benefit from academic support services (subject tutoring, peer advisors, writing consultants, etc.)
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
[Instructor Name] believed you could benefit from meeting with Academic Support Staff. Support Staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Support services available:
-
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Instructor Comments: [comments instructor provided when raising the flag]
We believe in your success!
Description: Raise this when you have a concern with a student's behavior (non academic related). This flag and the comments you provide will NOT be viewable by students.
Who does this notify? Student’s advisor(s)
Messaging:
Students are not sent a message when this flag is raised. It is not viewable to the student.
Description: This should be raised when a student is performing well in your course and you want to provide some encouragement.
Keep in mind: The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the kudo]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
-
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
Description: This should be raised when a student has outstanding academic performance in your course.
Keep in mind: The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the kudo]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
-
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
Description: This should be raised when a student has shown improvement in your course.
Keep in mind: The comments you provide with this kudo will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the kudo]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
-
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
Census Survey Tracking Items
Description: This should be raised when students do not meet Records & Registration’s definition of Active Participation.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student],
Your instructor, [Instructor Name], has indicated that you have not been participating in or attending [Course Name] so far this semester. Students who have never attended or engaged in any coursework will be withdrawn from the course. This could have potential implications for your financial aid and for your academic success. We encourage you to take urgent action.
[comments instructor provided when raising the flag]
Please contact your advisor as soon as possible and they will be happy to help.
Early Alert Survey Tracking Items
Description: Raise this flag if the student has exhibited one or more areas of academic concern, such as low attendance, low quiz/test scores, or missing/late assignments.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s), and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Attendance Concern flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu.
It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
First, please contact your professor to discuss their concern, gain clarity on where you stand in the course, and receive guidance on how you can improve.
Additionally, here are some additional individuals or services you can connect with:
-
- Contact your Academic Advisor. Check out your Success Network in Starfish where you will find a link to schedule an appointment with your advisor. (For graduate students: Contact a member of your Graduate, Professional & Interdisciplinary Studies team: https://www.newpaltz.edu/gradstudies/who-we-are/gpis-team/ )
- Seek out the Center for Student Success. The Center for Student Success offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- If you are an EOP Student, click here or contact your EOP Advisor about services available to you.
- If you are a School of Business Student, click here or contact your advisor about services available to you.
- If you are an AC2 Student, click here or contact your AC2 Advisor about services available to you.
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you, and we are here to help.
Description: Raise this kudo for students who have started the semester off strong.
Keep in mind: The comments you provide with this kudo will be viewable to the student.
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Instructor Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the kudo]
Keep up the great work!
Questions?
If you have any questions regarding Starfish, contact:
Taylor Boggio
Starfish App Admin & Academic Advisor
Office of Academic Advising
NPStarfish@newpaltz.edu | boggiot@newpaltz.edu
x3708
