Members of the Office of Communication & Marketing are available to work with faculty, students, administrators and staff to publicize University events, accomplishments, initiatives, awards and research and to assist journalists seeking expert comment on issues in the news.
The Office of Communication & Marketing serves as the primary institutional contact with the media. All media inquiries related to institutional issues should be coordinated through our office by contacting (845) 257-3243 or emailing Andrew Bruso, Executive Director of Communication.
The Office of Communication & Marketing uses media opportunities to portray the University and its activities in ways consistent with our overall institutional messaging and branding. In keeping with New Paltz values, we are a transparent campus and err on the side of sharing information. Our goals are to speak with one voice as an institution and put our best foot forward with the hope of generating positive news coverage of the New Paltz campus community.
We ask faculty and staff to please get in touch with our office if media inquire about an institutional issue. Our staff may be aware of factors or have other institutional knowledge that can help inform a response. Our staff is available to direct all inquiries to the appropriate administrator or campus expert who is best informed and able to respond in a timely manner. It is important when working with the media to respond to requests quickly. Media expect responsiveness and quick turnaround to questions, given the fast-paced deadline environment in which they work.
While the majority of our media inquiries are handled directly by the Office of Communication & Marketing, there are times when it makes sense for us to refer specific inquiries to administrators, faculty and staff who have distinct areas of expertise. When this happens, staff in the Office of Communication & Marketing will be in touch with you before referring the reporter to you.
We encourage faculty to speak with media on topics related to their expertise, and to include their University affiliation/role when writing in their faculty roles (i.e., a psychology professor publishing in Psychology Today or a journalism professor publishing on an important societal issue in the Boston Globe).
Faculty and staff who wish to write an op-ed or letters to the editor for a publication must be careful not to submit them in a way that could be reasonably interpreted as an official communication from SUNY New Paltz. Please instead submit them to the media outlet with your name, address and phone number.
Because we have a strong journalism program and campus media at New Paltz, many inquiries come from our student journalists. Our policy has been to respond to student journalists when time allows, to provide our student journalists with valuable hands-on experience and to educate students about the institution and how it works. Our interaction with student media has led to many articles that carried the institution’s perspective on various issues in ways that have been beneficial to our campus community.
That said, it is not unusual for student journalists or professional media to contact faculty and staff directly. We ask that requests related to institutional issues be directed to the Office of Communication & Marketing, where they will be appropriately vetted by our staff with various administrators and experts across campus. This is particularly important when multiple student journalists have the same or similar questions (perhaps related to breaking news, an event, etc.) for a specific expert or administrator. Our office can help manage these inquiries in a way that maximizes the availability to respond while still meeting students’ deadlines.
If there is the possibility of confusion about whether you might be speaking on behalf of the University, it will be necessary to specifically indicate you are speaking as a private citizen and not as a representative of the University. The Office of Communication & Marketing can help clarify these situations, and administrators, faculty and staff are encouraged to contact us for advice and guidance.
