computer on table

FAQ & Support


FACULTY RESOURCES

An array of useful resources are available on the Remote Resources webpage and in the New Paltz Knowledge Base.  

Open SUNY Course Quality Review (OSCQR) 

Our campus uses OSCQR, the OpenSUNY Course Quality Review, for assessing the inclusion and effectiveness of best practices in remote learning including approaches and strategies for ensuring "regular and substantive interaction."  A fillable OSCQR form with links to the SUNY OSCQR site is available in the New Paltz Instructional Technology Knowledge Base along with an annotated guide to the form. 

Course Development Process

Please use the attached Procedures for Online Hybrid Certification and Recertification for detailed guidelines and procedures and the Application Form to apply for development funds.  This Faculty Certification and Recertification one-sheet may be useful in understanding the options, priorities and timelines for online/hybrid faculty development.  If you have questions about the development process, please contact the Assistant Vice President for Graduate & Extended Learning at millss@newpaltz.edu.  

Accessible Classroom

  • Please log into your Blackboard Account and find The Accessible Classroom: Faculty Toolkit located in your Community resources.

 

FAQ

How do I login?

Blackboard is a single sign-on system; faculty, staff, registered students, and auditors who first log in to my.newpaltz.edu can use the Blackboard link to automatically have access to Blackboard.

 

What hardware/software do I need?

The Office of Instructional Technology recommends using either Chrome or Firefox as your browser for the best Blackboard experience.

 

How do I reset my password?

You can use our self-service password reset tool by going to my.newpaltz.edu and clicking on the “Forgot Username/Password” link.

 

How do I manage my account?

my.newpaltz.edu is a portal through which students, faculty/staff, applicants, and alumni gain access to various self-service and administrative applications.

 

How do I get help?

IT Service Desk 
Humanities 103 
845-257-HELP (4357) 
servicedesk@newpaltz.edu 
Support.newpaltz.edu

 

Do you have a Disability Resource Office?

Yes.

 

Are you Veteran/Military Friendly?

Yes.

INSTITUTIONAL POLICIES 

Academic Integrity Policy

Student Identification Policy

SUNY New Paltz Accessibility Policy

Disability Resource Center

FERPA

Technology Use Policy

Undergraduate Appeals

Graduate Appeals

SUNY Distance Learning Complaint Resolution

NYSED Complaint Resolution

Out-of-State Students

  • Students residing in states other than New York may, after exhausting campus procedures, file complaints according to the policies of the state in which they reside. To assist students, the State Authorization Reciprocity Agreement (NC SARA) has compiled the appropriate contact information for each state. The list can be accessed at https://nc-sara.org/student-complaints-process.

 

TECHNICAL SUPPORT

Blackboard FAQ

Blackboard Help Articles

Blackboard You Tube

Collaborate FAQ

Ensemble

Hawksites

Hawksites FAQ? 

Office 2016 For Students

Web Ex 

VDI 

Support.newpaltz.edu

 

ACADEMIC SUPPORT & SERVICES

Graduate Academic Policies 

Undergraduate Academic Policies 

Center For Student Success

Disability Resource Center

Psychological Counseling Center

Writing and Studying Resources

Sojourner Truth Library

Films on Demand

Student Research Guide

 

FACULTY RESOURCES

NOTE: Faculty Certification and Recertification is currently paused pending our transition to a new Learning Management System. Until resumed, faculty who are not yet certified should seek Provisional Certification. Please reach out to the Office of Instructional Technology for more information.

Course Development Process

Accessible Classroom 

  • Please log into your Blackboard Account and find The Accessible Classroom: Faculty Toolkit located in your Community resources.)

 

FAQ

How do I login? 

Blackboard is a single sign-on system; faculty, staff, registered students, and auditors who first log in to my.newpaltz.edu can use the Blackboard link to automatically have access to Blackboard. 

 

What hardware/software do I need? 

The Office of Instructional Technology recommends using either Chrome or Firefox as your browser for the best Blackboard experience. 

 

How do I reset my password? 

You can use our self-service password reset tool by going to my.newpaltz.edu and clicking on the “Forgot Username/Password” link. 

 

How do I manage my account? 

my.newpaltz.edu is a portal through which students, faculty/staff, applicants, and alumni gain access to various self-service and administrative applications. 

 

How do I get help? 

IT Service Desk 
Humanities 103 
845-257-HELP (4357) 
servicedesk@newpaltz.edu 
Support.newpaltz.edu 

 

Do you have a Disability Resource Office? 

Yes. 

 

Are you Veteran/Military Friendly?

Yes.

 

How can I connect with other online learners?

Visit and "like" and "follow" our Facebook Page.