SUNY New Paltz Vacancy
External Posting (Professional)
Applications are invited for consideration for appointment to the following position:
Department: Inst. Media Svcs.
Budget Title: Assistant for Instructional Resources
Local Title: Evening Operations Coordinator
Posting Date: March 17, 2025
Classification: SL-3
Duties: Instructional Media Services (IMS) at the State University of New York (SUNY) at New Paltz invites applications for the position of Evening Operations Coordinator. This is a 12-month, full-time, on-site position as a member of Instructional Media Service that supports campus classrooms and conference spaces and services. This person is responsible for conducting and supervising afternoon/evening departmental operations and providing customer support.
This position’s core work hours follow the SUNY New Paltz academic calendar. Afternoon and evening hours for Fall and Spring semesters; then shift to standard office hours for intersessions. Occasional weekends are required for conferences and special event support. Additionally, this position serves as backup support for departmental activities. We are looking for a highly motivated individual with a learning mindset to work in a team-oriented environment. We are dedicated to supporting learning opportunities to enhance initiatives related to classroom technologies.
Responsibilities of the role include but are not limited to:
• Conduct live production broadcast streams and lecture capture for events and academic activities.
• Provide technical training and assistance with the operation and use of audio-visual technologies and related software.
• Supervise student college work-study and temporary personnel in collaboration with Operations Coordinator. This involves screening, hiring, scheduling, approving time-sheets, training, and assigning tasks.
• Receive and respond to incoming trouble calls via tickets, email, or chat.
• Create articles and media content for campus knowledge-base.
• Administrator of campus video platforms and connected capture devices.
• Assists with AV equipment maintenance, installations, and upgrades.
Qualifications: Required:
• Bachelor’s degree or associate’s degree and 2 years full-time related work experience.
• Proficient in the use of Microsoft products. (Teams, Outlook, SharePoint)
• Analytical and problem-solving abilities, with keen attention to detail.
• Strong written communication and customer service skills.
• Experience working in a team-oriented, collaborative environment.
• Flexible and adaptable regarding learning and understanding modern technologies.
• Ability to walk, stand, kneel, crouch and lift boxes up to 50 lbs.
• Ability to work on ladders.
• Occasional weekends required
Preferred:
• Experience providing technical support for higher education or business.
• In-depth and broad knowledge of computing technologies, audio/visual equipment, and audio/visual presentation and control systems.
• Familiarity with using asset and ticket-tracking software.
• Experience working with Crestron AV systems.
• Certifications in the audio-visual field.
• Hands-on hardware troubleshooting experience.
• Experience working with and serving diverse populations.
Contact Information: Electronic submissions required. Individuals with disabilities who need assistance with the application process should call (845) 257-3628.
Candidates will be required to electronically submit:
• cover letter
• resume
• contact information for three professional references
Please apply by visiting https://jobs.newpaltz.edu/postings/2788
Deadline: Applications will be accepted until the position is filled
Other important information about this vacancy: This position offers full New York State benefits which are among the most comprehensive in the country; see them here: https://www.suny.edu/benefits/benefit-summaries/. The State University of New York at New Paltz is a highly selective, public University that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.
SUNY New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty and staff. The University’s commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply. All people with disabilities are encouraged to apply.
The State University of New York at New Paltz is an AA/EOE/ADA employer.
Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/police/clery-compliance/annual-security-and-fire-safety-reports/.
Web Site: https://jobs.newpaltz.edu/postings/2788
